Welcome to the website for Expedition Paddler Ltd.
Below you will find Expedition Paddler Ltd’s refund policy and terms and conditions for using this web site.
Expedition Paddler is the trading name for Expedition Paddler Ltd.
Company number 11772053
‘Expedition Paddler Ltd aims to deliver to you an expedition, course or experience, second to none. Your guide has been professionally trained and certified and you, the customer is his or her ‘Number 1’ priority. The guide will aim to teach you skills that will help to keep you not only ‘safe in the marine environment’ but also deliver to you an incredible learning & enjoyable experience’.
‘Jeff Allen, the founder of Expedition Paddler Ltd, was the first commercial/professional sea kayak guide operating in Cornwall and the South West of England, he is the founder of the International Sea Kayak Guide Association, has trained many of the guides and coaches now operating in the south west and in turn, only employs guides and coaches who are committed, professional and experienced in delivering an enjoyable and quality product on behalf of Expedition Paddler Ltd’.
Jeff Allen coaches and guides the majority of the courses and expeditions run through ‘Expedition Paddler’.
Booking a trip
To book a trip you are required to make a non-refundable deposit payment.
This can be made through the following method:
By Bank transfer, details available on request.
Booking a trip is a sign of acceptance of a contract between yourself and Expedition Paddler Ltd. This contract is subject to the following conditions:
Full/half day trips: A trip can be booked: within 30 full days before the start of the trip, by payment of the full trip fee; or more than 30 full days before the start of the trip, with a 50% deposit of the full trip fee and with the balance payable at least 30 full days before the start of the trip.
Multi day trips/expeditions: A trip can be booked: within 60 full days before the start of the trip, by payment of the full trip fee; or more than 60 days before the start of the trip, with a 50% deposit of the full trip fee and with the balance payable at least 60 full days before the start of the trip.
Numbers/ratios (approximate guidelines only)
Ratios: Whilst attending a course with Expedition Paddler Ltd, you can expect to learn in the below environmental conditions and on a ratio of the following numbers:
Basic/introduction courses 1 coach/guide – 8 students/members
This is a sheltered water course and although you may feel the effect of wind, the aim is for the course to take place in a ‘Flat Water’environment.
Intermediate level courses – 1 coach/guide – 6 students/members
Course may take place in moderate sea conditions with winds of up to Bft F4 occ 5, tidal flow of less than 3 knots and surf no greater than 3 feet in height.
Advanced level courses – 1 coach/guide – 4 students/members
Course may take place in moderate to advanced sea conditions with winds in excess of Bft F5, tidal flow greater than 3 knots and surf in excess of 3 feet in height.
Day/half day trips – the minimum rate for a half day or day trip is the equivalent of 2 trip places. We can run these trips for one person, the rate will be the equivalent of two trip places.
Multi day trips – these require a minimum of 2 participants to run. If this number is not reached within 4 weeks of the start date of the trip then the trip will be cancelled and a full refund or alternate date will be offered.
Trip cancellation or changes by us
Day/half day trips/sessions:
Trips are very rarely cancelled by us as Cornwall and our overseas expedition locations are chosen because they offer so many options when it comes to sea kayaking. However, occasionally it may be necessary for us to cancel a trip due to dangerous or unsuitable conditions. Expedition Paddler Ltd will notify the customer as soon as is practical/possible: sometimes this may mean no prior warning can be given and the trip may be cancelled on the day of the trip; we retain the right to cancel a trip at any time for safety reasons. An alternative activity or re-booking onto another available date will be offered. All decisions will be made with safety as the number one precedence and explained in full to the customer. In the instance of customer safety or where unsuitable environmental conditions exist and where an alternative activity is offered, no refunds will be made by Expedition Paddler Ltd.
Multi day trips/sessions:
Multi day trips require a minimum of 2 participants to run. If this number is not reached within 4 weeks of the start date of the trip then the trip will be cancelled and a full refund or alternative date will be offered.
If we have to make significant changes to any trip we will inform you as soon as is reasonably possible. These may include a significant change of location, changing to a lower standard of accommodation or changes to start and finish times of a trip. In such circumstances, we will offer you the chance to cancel and will refund any trip fees that you have paid.
Trip cancellation or changes by you
Full/half day trips:
If cancelled within 30 full days before the start of the trip, then you will be charged the full trip fee.
If cancelled within 60 but more than 30 full days before the start of the trip, we will credit you with a voucher for trip fees paid to be used on another trip minus the deposit amount.
If cancelled more than 60 full days before the start of the trip, you will be entitled to a refund of the trip fee minus the deposit amount.
If you request any changes to the date or time of the trip within 30 full days before the start of the trip, Expedition Paddler Ltd may charge the full trip fee. Any changes to the date or time of a trip are subject to availability and will be offered at the discretion of Expedition Paddler Ltd.
Multi day trips:
If cancelled within 60 full days before the start date of the trip, then the full trip fee will be charged.
If cancelled more than 60 days from the start of your trip, then 25% of the trip fee will be charged; this is because history has shown that it is seldom possible to replace your position on the trip/expedition at such short notice.
Trip cancellation or changes due to Force Majeure Event
Notwithstanding any other condition set out above, if either we or you need to cancel a trip as a result of the occurrence of a Force Majeure Event or if significant changes to a trip are required to be made as a result of the occurrence of a Force Majeure Event, an alternative activity reasonably comparable to the original trip or re-booking of the trip, in either case to take place on an available date within 365 days after the original start date of the trip, will be offered where possible at or around the same cost of the original trip. “Force Majeure Event” means any of the following events: cyclone, flood, storm, hurricane, earthquake or other natural disaster, epidemic or pandemic, war, invasion, revolution, insurrection, uprising, civil war or terrorism.
In relation to any refunds referred to above, Expedition Paddler Ltd will only ever refund payments made by you towards trip fees. Any payments made by yourself or by us on your behalf (and at your prior request) to third parties in relation to the trip (including, without limitation, in respect of travel, accommodation, or equipment hire/purchases; such amounts, “Third Party Payments”) will not be refunded by us. In case of cancellation, we would also be entitled to be reimbursed by you for any Third Party Payments made by us on your behalf (and at your prior request), and would be entitled to deduct the cost of any such Third Party Payments made by us on your behalf from the amount of any trip fees refundable by us to you in accordance with the above conditions. We strongly recommend therefore that you take out personal travel insurance to cover these costs.
We recommend that you insure your travel arrangements: flight delays/cancellations can often occur. If possible you should also insure your experience for events beyond your or our control (including Force Majeure Events), for which Expedition Paddler Ltd cannot be held responsible.
We further recommend that you take out insurance to cover against personal accident and liability and to cover against loss or damage to personal belongings. We cannot be held responsible for loss or damage to personal belongings whilst on one of our trips.
Expedition Paddler Ltd holds public liability insurance, activity insurance and professional indemnity insurance, details of which can be provided upon request.
On all trips under 18’s must be accompanied by a parent or legal guardian.
Booking a trip is a sign of acceptance of the hazards involved in engaging in adventure activities and travel. It is your responsibility to ensure that your level of fitness and experience are suitable for your chosen trip. Expedition Paddler Ltd will always try to keep you informed of the requirements of the trip, if at any stage you feel that you do not have enough information on which to assess your suitability for the trip then it is your responsibility to request further information. Any itineraries or destinations offered are indicative only and will be offered as subject to the sea conditions and judgement of the guide. It is the objective of Expedition Paddler Ltd to deliver an enjoyable/education experience, we cannot be held responsible for any loss of enjoyment due to changes in the itinerary or adverse conditions.
Expedition Paddler Ltd will provide/hire kayaks and kayaking equipment upon request. Our equipment is regularly checked and maintained. A kit list will be given to all participants prior to the trip/expedition/course, it is important that you bring everything on this list as it directly relates to your enjoyment of the trip.
Medical conditions and dietary requirements
It is your responsibility to disclose any medical conditions that may affect the safety or enjoyment of yourself or any other trip member. It is also your responsibility to disclose any dietary requirements or allergies. It is required that if you are on any form of medication that you bring this with you, self-administer this medication on the trip, and inform Expedition Paddler Ltd and the working guide/coach of this medication prior to the start of the trip.
Cancellation due to improper conduct
We reserve the right to cancel your trip should we feel your actions are compromising the safety or enjoyment of other trip members or the safety and/or reputation of our team or partners. We also reserve the right to cancel your trip should an undisclosed medical condition compromise your safety or that of other trip members. In these circumstances, the trip fee will not be refunded.
If you are unhappy about any aspect of your experience with Expedition Paddler Ltd, then let us know as soon as possible and we will act to rectify the situation. We are a small company and as such take customer satisfaction very seriously.
If you want to make a formal complaint then this will be accepted in writing (email acceptable) no later than 14 days after the end of your trip. If a complaint is received later than this, then we cannot guarantee that a satisfactory settlement will be achieved.
Website – Terms & Conditions
The term ‘Expedition Paddler Ltd’ or ‘us’ or ‘we’ refers to the owner of the website, and our registered office. ‘You’ relates to the visitor or user of our website.
All information and content listed on this website is for general information use only. It is subject to change at any given time without prior notice.
We or any related third parties do not give any guarantee or warranty with regards to the performance, exactness, accuracy, appropriateness of the resources or materials offered on this website for any specific reason.
By using this website, you accept that materials and information may occasionally be inaccurate or contain errors of which we exclude liability for said errors or inaccuracies to the fullest extent permitted by law.
By using materials or information sourced from this website will be at your risk for which Expedition Paddler Ltd is not liable. It will be your responsibility to make sure that information, services, products offered by Expedition Paddler Ltd via our website meets your needs.
All materials on this website are either owned or licensed to Expedition Paddler Ltd. Said materials includes but is not limited to graphics, appearance, design, and layout. Reproduction of said materials is strictly prohibited unless this is in relation with a notice of copyright that forms part of these terms and conditions.
All trademarks that are reproduced in/on this website, which are not the property of Expedition Paddler Ltd, or licensed to the operator, are acknowledged on the website. Any unauthorised use of this website may be a criminal offence and/or may give claim for damages.
At Expedition Paddler Ltd, we may place external third-party links on our website which are provided for the convenience and benefit of the user. Said links does not show an endorsement of THE BUSINESS of said website(s). We do not accept responsibility for the content of these third-party linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.